At 991jili, your privacy matters. This page explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Please read through this policy before you register or use any part of our platform.
A clear breakdown of the personal data 991jili collects, the purpose behind each category, and how it helps us deliver a safe and smooth gaming experience for Filipino players.
When you sign up for a 991jili account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement, and ensure that only one account is registered per person. We also use your contact details to send you important account notifications, security alerts, and updates about your activity on the platform. Your registration data is stored securely and is never shared with unaffiliated third parties for marketing purposes. Keeping this information accurate and up to date is your responsibility as a registered player.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information including your preferred payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive banking credentials directly on our servers — these are handled by our certified payment processing partners using industry-standard encryption. Transaction records are retained for regulatory compliance purposes and to assist with any disputes or queries you may raise about your account balance. All financial data is treated with the highest level of confidentiality and is only accessible to authorised personnel within 991jili. If you have questions about a specific transaction, our support team can assist you via the FAQ page.
We automatically collect data about how you interact with the 991jili platform, including the games you play, session durations, betting patterns, device type, operating system, browser version, and IP address. This usage data helps us improve platform performance, personalise your experience, detect unusual or potentially fraudulent activity, and ensure responsible gaming standards are maintained. We may also use aggregated, anonymised usage data for internal analytics and product development purposes. Your gaming history is accessible to you through your account dashboard and is retained in accordance with our data retention schedule. We do not use your individual gaming data to make automated decisions that would significantly affect your rights without human review.
In line with our obligations under Philippine anti-money laundering and responsible gaming regulations, we may request government-issued identification documents such as a passport, driver's licence, or national ID to verify your identity before processing withdrawals or when required by our compliance team. These documents are handled with strict confidentiality and are only reviewed by authorised verification staff. Copies of submitted documents are stored securely and are not used for any purpose other than identity verification and regulatory compliance. You will be notified if additional documentation is required, and you can contact our support team through the FAQ page if you have concerns about the verification process. We do not retain document copies beyond the period required by applicable law.
When you contact our support team, submit feedback, or interact with any communication channel on the 991jili platform, we retain records of those interactions including the content of your messages, timestamps, and any attachments you provide. These records help us resolve your queries efficiently, maintain quality standards, and identify recurring issues that may require platform improvements. Support interaction data is accessible only to relevant team members and is not shared externally. We may use anonymised feedback to improve our help resources, including the content available on our FAQ page. You have the right to request a copy of your support history or ask for it to be deleted, subject to our legal retention obligations.
We collect general location data derived from your IP address to confirm that you are accessing the platform from an eligible jurisdiction and to comply with any regional access restrictions that may apply. We do not collect precise GPS location data from your device unless you explicitly grant permission through your mobile browser or app settings. Device information such as screen resolution, device model, and connection type is collected to optimise the platform's performance and layout for your specific setup. This technical data is used solely for platform improvement and security purposes and is not linked to your personal identity in any way that would be shared externally. You can manage location permissions through your device settings at any time.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal data. Here is what you are entitled to and how to exercise those rights on the 991jili platform.
You have the right to request a copy of the personal data that 991jili holds about you at any time. This includes your account registration details, transaction history, gaming activity records, and any identity verification documents we have on file. We will provide this information in a clear, readable format within a reasonable timeframe following your request. You may also request that your data be transferred to another service provider where technically feasible and permitted by law. To submit an access request, please reach out to our support team through the contact details available on the FAQ page. We may ask you to verify your identity before processing any data access request to protect your account security.
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected. You can update many of your account details directly through your account dashboard, including your contact information and communication preferences. For changes to more sensitive data such as your registered name or date of birth, you may be required to provide supporting documentation to confirm the correction. We will process rectification requests promptly and notify you once the update has been made. Keeping your account information accurate helps ensure that your transactions are processed smoothly and that your account remains in good standing on the 991jili platform.
You may request the deletion of your personal data and the closure of your 991jili account at any time, subject to our legal and regulatory retention obligations. Certain data — such as transaction records and identity verification documents — may need to be retained for a defined period in compliance with Philippine financial regulations and anti-money laundering requirements, even after your account is closed. We will inform you of any data that cannot be immediately deleted and the reason for its retention. Once the mandatory retention period has passed, your data will be securely deleted from our systems. To initiate an account closure or erasure request, please contact our support team through the FAQ page.
Where we process your personal data based on your consent — such as for optional marketing communications or personalised game recommendations — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You can manage your communication preferences directly through your account settings or by contacting our support team. Withdrawing consent for optional data processing will not affect your ability to continue using the core features of the 991jili platform. We will honour all objection and consent withdrawal requests within a reasonable timeframe. If you believe your data rights have not been respected, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We do not sell your personal information. Here is a transparent overview of the limited circumstances in which your data may be shared with third parties.
991jili works with a carefully selected group of third-party service providers who assist us in operating the platform, processing payments, verifying identities, and delivering customer support. These providers are granted access only to the specific data they need to perform their contracted services and are bound by strict confidentiality and data protection agreements. We do not permit our service providers to use your personal data for their own marketing or commercial purposes. Examples of service categories include payment gateway operators, cloud hosting providers, and identity verification specialists. All third-party partners are required to maintain data security standards that are at least equivalent to those we apply internally at 991jili.
We may be required by Philippine law, court order, or regulatory authority to disclose certain personal data about our players. In such cases, we will comply with the legal obligation while taking reasonable steps to notify you of the disclosure where permitted to do so. We may also share data with law enforcement agencies where we have reasonable grounds to believe that fraudulent, illegal, or harmful activity has occurred on the platform. Any such disclosures are made strictly on a need-to-know basis and are limited to the minimum information required to satisfy the legal or regulatory requirement. We do not proactively share player data with government bodies beyond what is required by applicable Philippine law.
We apply multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse.
All data transmitted between your device and our servers is protected using SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted in transit.
Access to player data within 991jili is restricted to authorised personnel only, with role-based permissions ensuring that staff can only view the data necessary for their specific responsibilities.
Our platform continuously monitors account activity for signs of unauthorised access, unusual transaction patterns, or suspicious behaviour, with automated alerts triggering immediate review by our security team.
We conduct periodic reviews of our data security practices, infrastructure, and third-party integrations to identify and address potential vulnerabilities before they can be exploited.
Our FAQ page covers the most common privacy and account questions from Filipino players. You can also visit our Responsible Gaming page to learn about the tools available to help you stay in control.